Seven steps to scale your business

As a business owner that prices your services and products based on an hourly rate, or comparative to your competition, you will always struggle with whether you should be charging more. If you are a solopreneur, you will find that you reach a plateau based on how many people or businesses that you can help at one time.

Do you work with each person or business one at a time? If so, you are limiting the time you have available; something inevitably doesn’t get done. What do you let go of and/or not do at all? Many small businesses tend to neglect billing clients or customers, pay their bills, or follow up with prospects, simply because they don’t have enough time.

To help remedy this issue, here are seven ways you can use to scale your business so that you do have time for other things such as time with family and friends, time for relaxation, […]

Please stand by

Please Stand By… Our agents are currently helping other customers.

If you’ve ever called the 800-number for a telecommunications company, you know the process. You sit through minute after excruciating minute of easy-listening music, interrupted periodically by a recorded message reaffirming the importance of your call. You enter your account number when prompted, but know it is a pointless exercise because the customer service agent will always ask you to repeat it. If you’re lucky, the second or third person with whom you speak can actually respond to your request. After waiting for over 30 minutes, the person finally says, “I am sorry I can’t help you!” Ugh, how frustrating!

A major business enterprise spends a fortune on advertising and outbound marketing. How much of that budget would they have to allocate or invest in order to turn their customer service into one worthy of discussion or to be one of the best in the the […]

Leadership using coaching skills

What does leadership using coaching skills mean? Over the passing of time, I have facilitated many leadership courses. I have learned that most of the clients I have worked with wished that they had learned this powerful way of leadership years ago.

When a participant has completed the program, they are enthusiastic about the opportunity to put the skills to use right away. This is why we spend additional time observing how they use the skills with another person. We call the other person their peer as they have both been through the training. During this time, they have an opportunity to see firsthand how it works.

While observing, we listen to the questions the coaching person asks. We look for whether a question is leading, open to a yes or no answer or telling the peer what they would do. After a number of minutes the observer gives feedback pertaining to the session. The coach […]

How prepared is your business?

As you think about the objectives you had for this year and what was it that did not get accomplished? What would it be like if you accomplished it in the new year? How important is it to you and your business?

Many businesses just move on to the next year without being clear about what they want to achieve. You could be like many people and only focus on getting things done. There is even a book called Getting Things Done. I started to read the book and decided that I didn’t have time to read it all. What an oxymoron!

Take some time to reflect on what has gone right in your business and then move on to what you will direct your attention to in the next year. It is time to determine how you will prepare for success in the new year? What will the business be like if you reach […]

Hire Right, Fire Less

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy

“Do not hire a man (or woman) who does your work for money, but him (or her) who does it for the love of it.” – Henry David Thoreau

How do you know that the person you just hired will be a great employee?

It’s not all about the person that you hire as much as it is whether they resonate with the mission, vision and values of your business. Do you have a clear mission? Is your vision precise? Are your values understandable? During the interviews you conduct, if you are clear with your explanation about each of these, then your statements cannot be misinterpreted by a prospective employee.

Having the right employees in the right positions can move your business beyond where you imagine. Having […]