Seven steps to scale your business

As a business owner that prices your services and products based on an hourly rate, or comparative to your competition, you will always struggle with whether you should be charging more. If you are a solopreneur, you will find that you reach a plateau based on how many people or businesses that you can help at one time.

Do you work with each person or business one at a time? If so, you are limiting the time you have available; something inevitably doesn’t get done. What do you let go of and/or not do at all? Many small businesses tend to neglect billing clients or customers, pay their bills, or follow up with prospects, simply because they don’t have enough time.

To help remedy this issue, here are seven ways you can use to scale your business so that you do have time for other things such as time with family and friends, time for relaxation, […]

Please stand by

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If you’ve ever called the 800-number for a telecommunications company, you know the process. You sit through minute after excruciating minute of easy-listening music, interrupted periodically by a recorded message reaffirming the importance of your call. You enter your account number when prompted, but know it is a pointless exercise because the customer service agent will always ask you to repeat it. If you’re lucky, the second or third person with whom you speak can actually respond to your request. After waiting for over 30 minutes, the person finally says, “I am sorry I can’t help you!” Ugh, how frustrating!

A major business enterprise spends a fortune on advertising and outbound marketing. How much of that budget would they have to allocate or invest in order to turn their customer service into one worthy of discussion or to be one of the best in the the […]

Leadership using coaching skills

What does leadership using coaching skills mean? Over the passing of time, I have facilitated many leadership courses. I have learned that most of the clients I have worked with wished that they had learned this powerful way of leadership years ago.

When a participant has completed the program, they are enthusiastic about the opportunity to put the skills to use right away. This is why we spend additional time observing how they use the skills with another person. We call the other person their peer as they have both been through the training. During this time, they have an opportunity to see firsthand how it works.

While observing, we listen to the questions the coaching person asks. We look for whether a question is leading, open to a yes or no answer or telling the peer what they would do. After a number of minutes the observer gives feedback pertaining to the session. The coach […]

How to turn frustrations into systems that work

John’s business was eroding and not growing. Areas of his business that were previously growing and profitable were now barely breaking ground.

He was so frustrated and he needed to increase his sales, fast.

If you follow the dictates of systemization, you might quickly arrive at the conclusion that his lead generation and lead conversion systems needed to be fertilized and rejuvenated.

But that is not necessarily the correct answer to the issue. In fact, leaping straight to a solution can do more harm than good.

The System of Thinking

Creating effective systems require systemic thinking.

Now, that statement is not as obvious as it may first seem. Too often, the first response to addressing a frustration is to simply rush to install a system that will eliminate the frustration.

But, that is like taking a pill to stop the pain without identifying its source or origin.

A business is a reflection of the owner. Therefore, it is imperative to look at […]

How prepared is your business?

As you think about the objectives you had for this year and what was it that did not get accomplished? What would it be like if you accomplished it in the new year? How important is it to you and your business?

Many businesses just move on to the next year without being clear about what they want to achieve. You could be like many people and only focus on getting things done. There is even a book called Getting Things Done. I started to read the book and decided that I didn’t have time to read it all. What an oxymoron!

Take some time to reflect on what has gone right in your business and then move on to what you will direct your attention to in the next year. It is time to determine how you will prepare for success in the new year? What will the business be like if you reach […]

Hire Right, Fire Less

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy

“Do not hire a man (or woman) who does your work for money, but him (or her) who does it for the love of it.” – Henry David Thoreau

How do you know that the person you just hired will be a great employee?

It’s not all about the person that you hire as much as it is whether they resonate with the mission, vision and values of your business. Do you have a clear mission? Is your vision precise? Are your values understandable? During the interviews you conduct, if you are clear with your explanation about each of these, then your statements cannot be misinterpreted by a prospective employee.

Having the right employees in the right positions can move your business beyond where you imagine. Having […]

4 Ways to Motivate Yourself

When you’re motivated, you’re on top of your priorities and feel good about yourself and your work. When you are not motivated you struggle with deadlines, procrastinate, feel bad about yourself and are less likely to perform well at work and home. Here are four ways to make motivation part of your daily routine.

1. Make a To-do List

Have you ever noticed how difficult it is to pick up a project you were working on the next day? You often have to back track a little to refresh your brain on where you were. One way to shorten the time is to make a to-do list at the end of each day. This way you’ll know exactly where to pick up in the morning.

2. Set Goals

Studies have shown that the difference between those who succeed and those who don’t is constant and concentrated activity, i.e. GOALS! Goals such as making a certain number of phone […]

What Is True Professional Business Coaching?

Why is professional business coaching important for your business and leaders?

Many business owners and leaders from large and small businesses utilize the services of a coach. Some coaches have specific areas they focus on like sales, leadership, marketing and financial. A certified professional business coach listens more than speaks. He or she wants to help the client discover and address what is working, not working, is confusing, and needs to change in the business or with employees.

Unlike most of our counterparts in the coaching profession, we don’t limit coaching to simply facilitating “self-directed action.” Instead, we recognize that that is just one arrow in the quiver of what business coaches need to master. We work to provide results that meet the needs of each specific client. Since businesses are made up of people, there are many different scenarios for business owners and leaders.

In addition to helping our clients make their own best decisions and […]

Do You Have People Problems?

A “business” is not just a bricks and mortar company.  It’s not just a name.  It’s not just a product or service.  The biggest determinate in a business’ personality (and ultimately, its success or failure) is the people.

Why do business owners allow “people-problems” to go unaddressed?

Before we address the issue, let’s explore some typical people-problems that surround us in our businesses.  Here is a shortlist:

A salesperson that doesn’t bring in new business.
The staff member that likes to bring personal drama to work every day.
Someone with a poor work ethic.
A person who lies, cheats, or deceives.
The employee that makes a lot of mistakes; incompetence.
A selfish person that serves him or herself first; the team second (or worse).
Someone that resists positive change.
The happy employee that is always extremely “busy,” but doesn’t accomplish much that is worthwhile.
The once fabulous team member that has slipped into mediocrity.

Now ask yourself […]

How to Handle Underperforming Employees

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day you bet on people, not on strategies.” – Lawrence Bossidy.

People are a company’s most important resource. People bring ideas, skills, and knowledge to your business. Your employees are an invaluable resource. Every business has a CEO or someone who moves the business forward, similar to an engine. If you think of your business like a train, the CEO is the conductor and each part of the business has its own car. If one car falls off the whole train stops moving forward. What do you do with the under-performing employees who are dragging the team and business down?

First, set up a meeting and see if there is an underlying cause. Ask how their home life is, do they like their job, what would they change. The goal of these questions should be to […]

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